Support

Frequently asked questions

Where is my data?

Only on your device. Mikore has no account and no server, and it transmits nothing. If you have set up an iCloud backup, iOS backs up the app’s data along with everything else on the device. If you delete the app, the data is gone. Details are in the privacy policy.

I’ve paid, but nothing is unlocked

Open the app’s settings and tap “Restore purchases”. The app then asks the App Store whether a purchase exists for your Apple Account and unlocks it. This is also the way to go after switching devices or reinstalling. Important: you must be signed in with the same Apple Account you used to buy.

If that doesn’t help, check the purchase history of your Apple Account to see whether the purchase shows up there. Apple handles the purchase itself; I cannot see it, and refunds also go through Apple. If it still isn’t working after that, email me.

How do I delete a flat?

Swipe the flat to the left in the list and tap “Delete”. Alternatively, open the flat and delete it from its details.

Why do I only see two flats?

The free version is limited to two flats. The one-off purchase removes this limit and unlocks the remaining locked features. There is no subscription. If you have already bought and still only see two, use “Restore purchases” in the settings, as described above.

How do I get my flats onto a new iPhone?

Through the backup. If you set up the new device from an iCloud backup or directly from your old iPhone, Mikore’s data comes along. There is no syncing between devices, because Mikore has no server. Afterwards, get your purchase back via “Restore purchases”.